Last Updated: May 29, 2025
Welcome to Al Fanoos!
These Terms govern your use of our website (alfanoos.com.sa) and your purchase of our products. By using our site or buying Products, you agree to these Terms. If you don't agree, please don't use our site.
1. Your Account & Order
Eligibility: You must be at least 18 years old to place an order.
Accuracy: Provide accurate information when creating an account and placing orders. You're responsible for your account's security.
Order Acceptance: Your order is accepted only when we send a "Dispatch Confirmation" email. We can refuse any order.
2. Products & Pricing
Descriptions: Product images and descriptions are for guidance. Slight variations may occur.
Pricing: All prices are in Saudi Riyals (SAR), include VAT, and are subject to change. If there's a pricing error, we'll notify you and give you the option to reconfirm or cancel.
3. Payment & Delivery
Payment: We accept [List accepted payment methods, e.g., Visa, Mastercard, Mada]. Payment is processed at the time of order or dispatch.
Delivery: We deliver within [Your delivery area, e.g., the Kingdom of Saudi Arabia]. Delivery times are estimates. Risk of loss passes to you upon delivery. Check for damages upon receipt and report them within [Number] days.
4. Returns & Warranties
Cancellation: You can cancel an order within 7 days of receipt if the Product is unused and in original condition, as per Saudi E-commerce Law. You might cover return shipping.
Faulty Products: If a Product is faulty, contact us immediately. We'll offer a replacement, repair, or refund after inspection.
Warranty: Products come with the manufacturer's warranty. Refer to the manufacturer's terms for details.
5. Privacy & Liability
Privacy: We handle your personal data according to our Privacy Policy and Saudi E-commerce Law.
Liability: We are not liable for damages from improper use of tools. Our total liability is limited to the Product's purchase price.
6. Governing Law
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes will be resolved in Dammam courts.
7. Contact Us
For any questions, please contact us:
Email: info@alfanoos.com.sa
Phone: +966 11 4613134