Privacy Policy
Introduction
At ALFANOOS TOOLS & IND. EQUIPMENT, we place a high priority on the protection of your
personal data and treat it with special care. We handle the data you provide to us, whether
through your use of our website, applications, making purchases at our stores, or utilizing
after-sales services at any of our service centers, with complete confidentiality. This is
done in full compliance with the Personal Data Protection Law, as well as other relevant
regulations in the Kingdom of Saudi Arabia. All data is processed in accordance with the
provisions outlined in this Privacy Policy.
We recommend that you read the privacy policy carefully. By accessing the services provided
by alfanoos.com.sa, you agree to the collection and usage of your data via alfanoos.com.sa
and other, third-party, service providers in the manner stipulated in this Privacy Policy.
Personal Data We Collect
We collect certain personal data for processing purposes after obtaining your explicit
consent, in compliance with applicable regulations. We only collect the minimum amount of
personal data necessary to fulfill the purposes for which it was collected, which is
essential to provide specific services and functions
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Collection of Personal Data from the Device or Browser:
The purpose of this processing is to facilitate the use of the website by
adapting it to the needs of devices or browsers and providing the required
functions to users on the website. We process data such as IP address, URL,
browser information, and device information.
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Collection of Personal Data When Creating a Personal Account:
The purpose of this processing is to create user accounts. We process data such
as first name, last name, email address, home address, payment information and
phone number.
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Collection of Personal Data from the Newsletter Subscription Form:
The purpose of this processing is to provide newsletters to subscribers. We
process data such as first name, last name, email address, and phone number.
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Collection of Personal Data from the Website Blog:
We collect personal data from visitors to our website blog to enhance their
experience. We process data such as name, email address, IP address, and other
information voluntarily provided by users through comment forms, subscriptions,
and other interactions on our blog.
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Collection of Personal Data from Stores:
During purchases from stores, we process certain data to provide after-sales
services such as warranty and delivery services. This data includes first name,
last name, email address, phone number, and home address.
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Collection of Personal Data from the Service Center:
We may collect personal data to provide after-sales services. This data includes
first name, last name, email address, phone number, Google ID login, and home
address.
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Collection of Personal Data from the Service application
When using the service application, we process certain data to provide
after-sales and in-home visit services. This data may include first name, last
name, email address, phone number, and home address.
Sharing Personal Data
Personal data of our customers is a significant part of our business. We may share your data
as described below with certain trusted companies that assist us in our operations, under
contractual obligations that ensure the protection of your personal data and adhere to data
protection practices that match or exceed those outlined in this Privacy Policy:
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External vendors: Such as shipping companies, payment service providers, and
marketing services, to facilitate the delivery of our services.
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Marketing and Promotional Offers: We may use your data to provide you with
information about products and services that may interest you and enhance your
experience on the platform. This includes service messages, new features,
improvements, special offers, and events of interest. We may contact you through
various channels, including but not limited to email, push notifications, web
notifications, posts, phone calls, in-app messages, WhatsApp messages, and newsfeed
cards.
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Legal Advisors: In the event of a legal dispute.
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Legal Advisors: In the event of a legal dispute.
Personal Data Security
We implement appropriate technical and organizational measures, effective procedures, and
processes to ensure the highest level of information security, proportionate to the risks
associated with processing, and in accordance with the international best standards and
practices. These measures aim to protect the privacy and confidentiality of personal data
from unauthorized access, modification, disclosure, or destruction.
The security of your data also depends on you, keeping your password confidential and not
sharing it with anyone. Unfortunately, data transmission over the Internet is not completely
secure. Although we do our best to protect your personal data, we cannot guarantee the
security of data transmitted to our platform. Any data transmission is at your own risk. We
are not responsible for circumventing any privacy settings or security measures on the
platform. To protect yourself, be cautious about the data you share online.
Accessing and Modifying Personal Data
You can access some of your personal data through your account. Examples of such data
include:
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Information related to recent orders.
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Personal data such as (name, email, password, phone number, communications, and
personalized ad preferences).
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Email notification settings.
In accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia, you
have the following rights as a data owner:
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Right to be informed: You have the right to know how we use your personal data, as
outlined in this Privacy Policy.
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Right to access and obtain personal data: You may request a copy of your personal
data.
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Right to rectify personal data: You may request to correct any of your personal data
that you believe is inaccurate.
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Right to destroy personal data: You may request the destruction of your personal
data according to applicable laws in the Kingdom unless a legal provision mandates a
specific retention period or contractual requirements exist.
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Right to withdraw consent to personal data processing: You may withdraw your consent
to the processing of your personal data at any time unless there are legitimate
reasons required by applicable laws in the Kingdom to continue processing.
Stopping Promotional and Marketing Messages
For marketing communications sent through our mobile application, you can adjust
notification settings within your mobile device's general settings, allowing you to control
how and when you receive promotional alerts directly from the app or using our web form.
You can also unsubscribe from receiving future marketing messages from us at any time by
adjusting your customer communication preferences (my account) or through the unsubscribe
link included in marketing emails
Changes to the Privacy Policy
We reserve the right to modify this policy at any time, and any changes will be posted on
this page. If we make significant changes to our Privacy Policy, we may notify you by other
means.
How to Contact Us
If you have any questions regarding the Privacy Policy or how your personal data is
processed, please contact us
Contact :
00966563677872, Email:
support@alfanoos.com.sa
